Customer Support

Digital Download Support
We sell digital download versions of our products directly from this site. It is a secure way to get high quality digital music and video formats of everything we release (past and present). All our payments are securely processed through PayPal and are available to download immediately. If you experience any issues we are here to help, click on the following statements closest to your issue and let us guide you through what to do.


Click below if you need to know :

How to download a digital ill Flava product – Video Tutorial

How to download a digital ill Flava product – Step-by-Step instructions

Click below if :

Your download links breaks

You received a different product from your intended purchase

You have received NO download link at all

Vinyl & CD Support



In every effort to give our customers an option to choose the format they want to purchase our product in, we offer our major titles on vinyl and all our past and present products on CD. All payments are processed through PayPal, please allow up to 5 days for your product to arrive at your submitted address. If you encounter any problems with your product click on the following statements closest to your issue and let us guide you through what to do.


UNDELIEVERD PRODUCT

If you have allowed up to 5 days and your product has not be delivered, click this link, tell us your purchase details, and we’ll do the rest >
Payment / Transaction Support



All purchases made on this site are handled by Pay Pal and are safe and secure. If you have any issues with a purchase you can contact us directly CLICK HERE or we can resolve the matter with you through paypal’s resolution centre CLICK HERE.


How to contact Customer Support



DIGITAL DOWNLOAD ENQUIRIES

Broken Download Links

Step 1  Log into the e-mail account matching the e-mail address you used to access your PayPal account.

Step 2  Look for an e-mail in your inbox sent to you from Sales Team – Ill Flava Records (salesteam@illflavarecords.biz)

Step 3  Located in the contents of this e-mail will be the download link for your purchased product. If the problem still persists then please CLICK HERE

Received a different product from your intended purchase?

If you did not receive the correct product click this link, tell us your purchase details, what product you intended to buy, and we’ll do the rest

Received NO download link at all?

Click this link, tell us your purchase details, and we’ll do the rest

How to contact ill Flava